FAQ/HELP
BRANDS
Q: How do I find out more about the companies you partner with?
A: General information about the company can be found under the "brand" subsection. Specific information about the company owner(s) can be found on product pages under the "BHND THE BRND" product tab.
SHIPPING/ORDERS
Q: When are local deliveries made?
A: Local deliveries are made Monday through Friday 9am to 9pm. If you have a preferred delivery time, please leave a delivery window in the comment section. We will do our very best to accommodate your request.
Q: When will my order ship?
A: Orders typically ship within 1-2 business days of receipt. Once your order ships, we will send you a shipping confirmation via e-mail with your tracking included. Please note that it may take up to 24-48 hours for your tracking information to update.
Q: How long will it take for me to receive my order?
A: Orders typically arrive within 2-7 business days. Please note shipping time may vary depending on location, shipment method and shipping delays due to the Covid-19 pandemic.
Q: What are your shipping prices?
A: Please see shipping fees below. Full price will be displayed at checkout.
CANADA
|
SHIPPING METHOD |
COST |
DELIVERY TIME |
|
Standard/Ground |
Free |
2-7 Business Days |
|
Standard (Ontario/Quebec) |
Free |
2-7 Business Days |
|
Local Delivery (Toronto) (Does not include surrounding areas such as North York, Etobicoke, East York, Scarborough) (Order $25 and Over) * |
Free |
1-2 Business Days |
|
Pick up |
Free |
1-2 Business Days |
| Below regional minimum (Ontario/Quebec) | $10.00 -$15.00 |
UNITED STATES OF AMERICA
|
SHIPPING METHOD |
COST |
DELIVERY TIME |
|
Standard/Ground |
$15.00 |
2-7 Business Days |
|
Standard/Ground |
Free |
2-7 Business Days |
| Alaska & Hawaii | Shipping price will be calculated at checkout. | |
INTERNATIONAL (OUTSIDE OF USA)
|
SHIPPING METHOD |
COST |
DELIVERY TIME |
|
Shipping method will be selected at checkout. |
Shipping price will be calculated at checkout. |
For all international countries, your package will arrive within approximately 5 - 17 business days. |
Q: Will my order incur any additional charges?
Your package may incur additional duties and taxes upon delivery. Duties and taxes depend on your country's customs laws. Customs policies vary widely, please contact your local customs office if you would like further details.
PAYMENTS
Q: What forms of payment do you accept?
A: We accept secure payments via Credit Cards, Debit Cards, Sezzle, PayBright & PayPal.
Additional exchange fees may apply if your currency is not CAD dollars.
If you select Cash On Delivery (COD), please note we must receive full payment via e-transfer to hello@bhndthebrnd.com, prior to delivery.
RETURNS/CANCELLATIONS/EXCHANGES
Q: What is your return and exchange policy?
A: If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 5 days from the date you received it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
Refund request: In order to receive a refund, after delivery has occurred, the buyer will have 5 calendar days to submit a refund request for returns, exchanges or partial refunds.
Q: What is needed to request a refund:
A: Let us know what happened (product damaged, missing, wrong item received), send us a picture, include your order number and name. If your refund is approved, we will initiate a refund to your original method of payment. Please give us 3-7 business days to get back to you with a decision, we appreciate your patience.
Q: I need to cancel an order
A: If a customer reaches out to us prior to an order being processed, we may be able to cancel the order and refund the total costs to the original method of payment. Please reach out to us to request an order cancellation. Attach your order number or a screenshot of your order along with your name, phone number and email used to place the order.
Q: Can I change my shipping address after I've placed my order?
A: Please contact us as soon as possible at Hello@Bhndthebrnd.com. Please put your order number and name in the subject line.
CONTACT US
Q: I read through your FAQ and still can’t find the answer to my question. What do I do?
A: If you have additional questions, please e-mail us at hello@bhndthebrnd.com
Q: I am a merchant and would like to sell my products on your site?
A: Awesome! Please send us an email with “MERCHANT” as the subject line at hello@bhndthebrnd.com.
Q: I’m a social media influencer and would love to collaborate with you!
A: Please send us an email with “SOCIAL” as the subject line hello@bhndthebrnd.com with your information and how you’d like to work with us.